Provisions specific to consumers only are in red and those specific to businesses only are in blue.
We may provide a quotation prior to accepting your order the terms of which will be valid for 10 days from sending.
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
This guarantee does not affect your legal rights as consumers in relation to faulty or misdescribed products (see clause 12.1).
In all other circumstances you must pay the costs of return.
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0117 171 0173or email us at [email protected].. Alternatively, please speak to one of our staff in-store.
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
You can pay your deposit direct into our bank using the following details; please include your SWU reference number.
Bank: Lloyds TSB Bristol, Sort Code: 30-94-83, Account: 44805960.
Alternatively, you can call or pay over the phone or request a secure payment link for card payments.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 0117 171 0173, write to us at Unit 7 Novers Hill Trading Estate, Bedminster, Bristol, BS3 5QY, or email us at [email protected]. We always prefer to have a written record of any issues to ensure we respond to all points raised, but you are welcome to call to discuss any issues first of all.
We aim to respond within 5 days of receiving your complaint and where possible will provide you with a date to remedy any issues raised.
If you have any queries on the above, please contact us on 0117 171 0173.
South West Upholstery Limited
2 Charnwood House
Registered in England & Wales, Company No. 07930572. VAT GB 128 3942 02.