How We Work

/How We Work
How We Work2018-07-02T15:16:38+00:00

Here at South West Upholstery we pride ourselves on offering reliable upholstery, re-upholstery and soft furnishing services in Bristol, Bath, and further afield. We are transparent in our approach, with written quotations always provided, and clear communication along the way. We can provide quotations based on photographs, so why not get the ball rolling and send us some information on your items for upholstery or repair today?

Our family-run business has been around for 18 years and counting, having started out in a garden shed and now developing into a multi-site business with a team of dedicated upholsterers and sales team. Family is still at the heart of the business, with a father and son team at the helm and very much a feeling of family among the team members.

We offer a wide range of upholstery services such as upholstering footstools, armchairs, furniture suites, and headboards. Whether a household or a contract customer, we also create bespoke furniture including sofas, chairs, benches, and stools. Find out more about our upholstery services offered on our Home Page, including upholstery for pubs, clubs and restaurants; upholstery for motorhomes, caravans, campervans, and boats; cushion filling and foam replacement; gym pad upholstery and so much more.

If transportation is your concern, we can collect and deliver in the Bristol, Bath and surrounding areas, and if you’re further afield we’ll arrange for a trusted courier to collect and deliver your items safely for you. Those to take advantage of the courier service include customers from London, Manchester, and even the Isle of Wight.

We are very proud of our company, staff, and workshops, so we welcome our customers to come in and see our team at work, see how we work, and view our quality for yourselves – we have nothing to hide! Rather than a viewing area, we invite you into the workshop as some of our upholsterers are a little camera shy, and we respect that! The same upholsterer works on your piece from start to finish, which means they take great pride in their work and will only let the piece leave the workshop when it is of the highest standard.

South West Upholstery continues to grow, invest in future development and maintain the same high standards across all business activities.

Our Values

We value transparency and want you to trust us. What better way than sharing with you some of our values?

  • We provide high customer service and satisfaction at the core of our business
  • We do not pressure sell
  • We are passionate and driven about what we do
  • We listen to our customers and react to their needs
  • We supply high quality upholstery services and products
  • We simplify upholstery and make it accessible
  • We are transparent and trustworthy
  • We are a family, we have fun, we are #TeamSWU

The Process

1

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We will strip down your furniture, make any repairs to the frame that are required to ensure a solid foundation for us to work from. Any loose joints will be doweled, glued and screwed. We always remove the original layer of cloth and never go over the top of your existing upholstery.

2

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If you have requested any French polishing to be carried out we will do this now, otherwise we will carry out a light button polish of your furniture legs as standard.

3

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Now the frame is solid we will begin to move onto the springs and/or webbings on your furniture. If a spring or any webbing needs replacing we will replace it at this stage. Should the whole internal supporting structure fail on your furniture, we will quote to replace it with a suitable alternative and discuss the options with you.

4

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Any padding fixed to the frame and on the arms is checked and replaced where required.

5

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We will then add any new foams, feather inners or fillings that you have requested for back or base cushions to ensure excellent comfort for years to come. We would quote for these upon seeing your items or can quote beforehand using dimensions supplied.

6

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Finally with a frame rebuilt ready for years of future action we can begin to upholster your furniture in your chosen cloth, leather or faux leather. We will carefully add any sundry items for the finishing touches such as braid, studding, piping and so on. New legs and castors are also fitted at this stage if requested.

7

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Once complete your furniture will be quality checked to ensure we have carried out your every request, and the works are completed to our usual high standards.

8

Bespoke furniture for Battleaxes pub in Wraxall

We will then wrap your furniture with protective sheeting, ready to present to you.
At this stage we will invite you to come in, inspect your work and then pay the final balance due ready for your item to be dispatched.

Get a quote

  • Visit us – Talk through your requirements face to face in a relaxed, pressure free environment. It’s a good idea to bring photographs or measurements, or even the item of furniture itself for assessment. We’ll make you a cuppa while you take a look at material samples – all are welcome and as a family business we welcome all members of the family – including the dog!
  • Email photos – The quickest and easiest way for an accurate quotation, simply email them to sales@swupholstery.co.uk or use our contact form.
  • Phone – For a rough indication of pricing, if you are searching for a ball park figure. If you’re happy with the rough price we would either need to see photographs or the item in person to confirm the quotation.
  • Site visit for commercial/contract – For business owners who require a site visit to discuss requirements/measure up where needed, this is offered free of charge with no obligation to proceed.