Terms & Conditions

Work Guarantee

Any works carried out are covered by our 12 month guarantee on all workmanship. This does not include general wear and tear. The manufacturer’s original guarantee applies to all materials. This does not affect your statutory rights.

Fire Regulations

Where replaced – All foams and fillings conform to furniture and furnishings (Fire) (Safety) regulations 1988 statutory instrument 1324 of 1988. Amended 1989, 1993, 2010.

Where treatable all materials meet the requirements for resistance to cigarette and match ignition in the 1988 safety regulations BS5852 Part 1 Source 0 (Cigarette) and 1 (Match)

Where the cover fabric is not treatable the inclusion of a fire resistant schedule 3 interliner is used on the main furniture body.

For contract upholstery all materials meet BS5852 Part 2 Source 5 (Crib 5) standards.

Carelessness causes fire – For further information please contact us.

Provision of Service Regulations

  • Name: South West Upholstery Limited
  • Legal form: A limited company incorporated in England and Wales
  • Service: Furniture upholstery and repairs, bespoke furniture, fabric and foam supplier
  • Registered office and postal address: 2 Charnwood House, Marsh Road, Ashton, Bristol, BS3 2NA
  • Telephone: 0117 370 2745
  • Email: sales@swupholstery.co.uk
  • Public registers: Details about the limited company’s registration can be viewed at www.companieshouse.gov.uk under reference number 07930572.
  • VAT number:128 3942 02
  • General terms and conditions: A written quotation shall always be provided before carrying out any work. Any materials deemed necessary when undertaking the work will be quoted for separately and approval will be gained before proceeding.
  • Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
  • Work Guarantees: All works guaranteed for 12 months from date of completion, this covers parts and labour, please see our full guarantee document for further information. Your statutory rights are not affected by our guarantee.
  • Complaints: Please refer to below for our complaints policy.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0117 370 2745, write to us at 196 North Street, Bedminster, Bristol, BS3 1JF, or email us at sales@swupholstery.co.uk. We always like to have a written record of any issues to ensure we respond to all points raised, but you are welcome to call to discuss any issues first of all.

We aim to respond within 5 days of receiving your complaint and where possible will provide you with a date to remedy any issues raised.

Alternative Dispute Resolution Service

As a Which? Trusted Trader we have a range of support services available to us and our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.

This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme. Further information about the Ombudsman can be found here, or by telephoning them on 0333 241 3209.

Contact Us

If you have any queries on the above, please contact us on 0117 3702745.

Registered Address

South West Upholstery Limited
2 Charnwood House
Marsh Road
Ashton
Bristol
BS3 2NA

Registered in England & Wales, Company No. 07930572. VAT GB 128 3942 02.

Terms of Use

This site is owned and operated by South West Upholstery. By using this website you agree to the following terms of use and privacy policy.

Information and disclaimers

We use reasonable care to ensure that the information appearing on this website is up to date and accurate. While South West Upholstery takes precautions to prevent the occurrence of errors and omissions the user of this website should not take the accuracy of the information for granted but should check directly with South West Upholstery. None of the material contained in this website is to be relied upon as a statement or representation of fact.

South West Upholstery has no control over the use to which the information may be put by the user and accordingly shall not be liable for any loss of profits or contracts or any indirect or consequential loss or damage arising out of or in connection with the use of such information.

We make no warranty that the contents of this website are free from computer viruses or anything else which has contaminating or destructive properties and shall have no liability in respect thereof.

Links to external sites

South West Upholstery cannot be held responsible for the content of any external websites to which this site may be linked.